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Acceptance of our terms
These are the Terms and Conditions which apply when buying online groceries from Polski Sklep u Pauliny Ltd. Please read this agreement carefully. They should be read in conjunction with Terms and Conditions and our Privacy Policy. If you do not agree with these, then you may not use this Website.
You are permitted to use our Website solely on the basis of these Terms and Conditions. We reserve the right, at our discretion, to update and/or revise these Terms and Conditions. Please check periodically for changes.
If you have any questions relating to these Terms and Conditions please contact Polski Sklep u Pauliny Ltd on 1382 224420 between 8 am - 8 pm. Please note that all calls charge on the standard rate. Calls may be recorded for training and security purposes.
1.1 'U Pauliny' means Polski Sklep u Pauliny Ltd. You are the customer. You agree to purchase services and goods from U Pauliny subject to these Terms and Conditions and our Privacy Policy which will apply to all transactions using our grocery service. Please read through these terms and conditions carefully before using this website. By using the https://dundee.foodplus.store, you acknowledge that you have read and understood our Privacy Policy.
1.2 U Pauliny reserves the right to alter or withdraw the grocery service at any time, to refuse the service to any customer and to amend these Terms and Conditions and the 'Help' section of this Website. If we make any changes to these terms, we will let you know as soon as possible by posting the changes on our Website and updating the date below. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.3 You must be 18 years or over and must complete the registration procedure to use our grocery service.
1.4 By registering for this service you agree that the details provided by you on registration, or at any time, are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
1.5 Your email address is essential in order for us to be able to supply you with important information such as order confirmations, and changes to the service. By registering with our grocery service, you accept that your email address may be used to supply you with such information. Registration data and certain other information about you is used in accordance with our Privacy Policy. By using the https://dundee.foodplus.store, you acknowledge that you have read and understood our Privacy Policy.
1.6 It is your responsibility to keep your password secure. We reserve the right to modify or withdraw a password at our discretion. Your password is exclusive to you. It should not be shared and must be treated as confidential. If you become aware of misuse then you must Contact Us immediately.
1.7 Customers using our grocery service accept the need to have their credit or debit card details registered with U Pauliny prior to ordering. These details are held in an encrypted form on the U Pauliny database and will only be used for payment on account and/or payment of goods and services received by you using our grocery service.
1.8 We reserve the right to:
1.9 The contract between you and U Pauliny is not concluded until such time as the goods are accepted at the time of delivery. You are entitled to refuse some of or all of the goods before signing for them. You, or someone aged 18 or over authorised by you, must be available to inspect the goods at the time of delivery.
1.10 Goods are stored in appropriate conditions and temperature prior to delivery. Risk of loss and damage of products passes to you on the date the goods are delivered to your UK address or are left with a person or place nominated by you. U Pauliny will not be responsible for any loss or damage caused to the goods after delivery.
2.1 The prices shown on this Website at the time of ordering are guide prices. The prices you will be charged for goods can be the different then prices displayed in the store at which your goods are selected on the day of delivery, including any promotional offers if applicable. You accept that prices of goods may, therefore, increase or decrease between the day of ordering and the day of delivery.
2.2 The weight of some goods may vary marginally from that ordered and the price may change to reflect actual weight - if it weighs a little less you pay a little less and if it weighs a little more you pay a little more. Prices in ‘My basket’ are estimates only.
2.3 Where applicable, prices include Value Added Tax. The prices on the website reflect the current rate of VAT and not necessarily the rate you will be charged on the day of your delivery.
2.4 You will not be charged until your order is ready for delivery or collection. We will verify your payment details at the time you place your order. To ensure that your payment card details are not being used without your consent, we may validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By placing an order you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. These tests are done only to confirm your identity, a credit check is not performed and your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with all applicable Data Protection legislation.
2.5 Payment will be taken on the day of delivery or collection to cover the cost of the goods and the delivery or collection charge. Goods will be charged at the online store selling price prevailing that day. Methods of payment are described in ‘Prices and Payment’ within the ‘help’ section of this Website.
2.6 If, on the delivery or collection date, we are unable to process your credit card payment we will make a further attempt to process them. If we are unable to do so our Customer Team will attempt to contact you to request new details. Once these are authorised your delivery will be made.
3.1 Goods will not be supplied for the purposes of resale, and are only supplied for your own use as a consumer. We reserve the right to refuse orders including those we consider are for commercial or non-domestic purposes. We will not supply or deliver to shipping agents or to agents who sell on our goods to third parties. Where products are used for non-domestic purposes we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.
3.2 Transactions involving alcohol may only be made during normal licensing hours. In Scotland, this means that orders containing alcohol cannot be delivered before 10 am. Minimum Unit Pricing for alcohol applies in Scotland and Wales and we cannot sell alcohol below the minimum permitted price.
3.3 Food goods are supplied at the temperature appropriate to that food. Goods will be delivered in good condition and we cannot accept responsibility where they have been inappropriately stored or handled following delivery to a UK address.
3.4 Goods are subject to availability and prevailing market conditions, if any goods you wish to purchase are not available, U Pauliny will try to offer you 'alternative goods' similar to the goods you have requested, which may be a different price. Please note we will attempt to deliver substitute products should selected products be unavailable unless you request us not to do so.
3.5 We will tell you which items have been substituted and with what. You do not have to accept the alternative goods offered by U Pauliny. Acceptance or rejection of any alternative goods does not occur until you have the opportunity to inspect them at the time of delivery. Where alternative products are accepted, customers should check product packaging for the most up to date nutritional information and allergen warnings, as these may differ from the products originally ordered.
3.6 Although we take all reasonable care to ensure that recipe and additional nutritional information appearing on the Website are correct at the time when the information was inputted into the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order. Customers are advised to check product packaging for nutritional information and allergen warnings before consumption, as product information is subject to change after publication of the recipe.
3.7 You should always read the product label to ensure you are following the most up-to-date information. This is especially important if you have an allergy or intolerance. Allergen information can be found highlighted in the ingredients list on the back of the pack.
4.1 Orders for more than 12 units of a single product line may be fulfilled subject to availability and at the discretion of the store. Other limits may apply to alcohol or other products.
4.2 Quantities of goods supplied per order may be limited if the order limits availability for other customers or creates a potential health and safety issue for our drivers.
4.3 Due to concerns regarding the health and safety of our delivery drivers, we reserve the right to limit orders of certain bulky items, such as bottled water. For examples of the product categories included and their limits, please see our ‘Help’ section for more details.
5.1 Enter your UK postcode or log in to see the online grocery ordering options available in your area. You will see the available options on the 'Delivery' page.
5.2 The Website Checkout page sets out the details of your shopping and may be edited by you before you place your order. After you have placed your order we will send you a confirmation email showing an estimated total cost and details of the products you have ordered. The contract between you and U Pauliny is not concluded until such time as you accept goods at the time of delivery or collection. You may edit your order in advance of delivery or collection in accordance with Term 12. You are entitled to refuse some of or all of the goods before signing for them on the day of delivery or collection.
5.3 There is a £35 minimum order value on any grocery delivery order. Orders will be charged a delivery fee which will vary according to the delivery slot you choose. See Term 6 for details of our standard (from next day) delivery service and Term 7 for details of our Same Day delivery service available in selected postcode areas.
5.4 There is no minimum order value on any grocery Click & Collect order.
5.5 From time to time we may conduct delivery or collection trials. As part of these trials, delivery or Click & Collect fees may vary from our normal charges. The online 'Delivery' page will show the charges that will apply according to the delivery/collection date, your chosen slot and value of your shopping.
5.6 U Pauliny reserves the right to amend delivery and collection fees at any time without notice.
5.7 A Delivery Pass service is available. Please see our Help section for details.
6.1 Our standard (from next day) grocery delivery service is available in Dundee and surrounding area.
6.2 There is a £35 minimum order value on grocery delivery orders in Dundee City area and £65 minimum order value on grocery delivery orders in Dundee Region area. Orders will be charged a delivery fee which will vary according to the delivery slot you choose.
6.3 Orders under £65 will be charged a maximum delivery fee of £10. The online 'Delivery' page will show the charges that will apply according to the delivery date, your delivery slot and value of your shopping.
6.4 All grocery delivery slots are subject to availability. You can amend your standard delivery order until 8 pm on the day before delivery. You must check out again to save any changes and to reserve your delivery time. The total shopping bill will be deducted from the nominated card on the day of delivery. If you wish to cancel your order after 8 pm on the day before delivery please ring our contact centre on 1382 224420
6.5 U Pauliny reserves the right to amend or terminate the availability of the standard (from next day) grocery delivery service, including the delivery charge, at any time and without notice.
7.1 A Same Day Delivery service is available at a limited number of Polski Sklep u Pauliny store. Customers whose postcode and registered address is within the catchment area of the service will be able to choose Same Day Delivery on the 'Delivery' page.
7.2 The service is available for online grocery orders only and delivery slots are subject to availability. Operating times vary by location. Enter your UK postcode or log in to see the online ordering options available in your area. You will see the available options on the ‘Delivery’ page. We make every effort to deliver goods within the estimated timescales.
7.3 There is a £35 minimum order value on Same Day delivery orders. Orders will be charged a delivery fee which will vary according to the delivery slot you choose. Orders under £40 for our Same Day Delivery service will be charged a maximum delivery fee of £9.
7.4 There is no delivery charge for Same Day delivery orders over £100 booked for delivery on Monday to Thursday after 5 pm.
7.5 The Same Day delivery service is available for orders placed before 12pm (midday) on the day of delivery. Same Day delivery slots are available from 5 pm. A limited number of Same Day delivery slots are available and all slots are subject to availability.
7.6 You can amend your order until 12pm (midday) on the day of delivery. You must check out again to save any changes and to reserve your slot. The total shopping bill will be deducted from the nominated card on the day of delivery. If you wish to cancel your order after 12pm (midday) on the day of delivery please ring our contact centre on 1382 224420.
7.7 Polski Sklep u Pauliny reserves the right to amend or terminate the availability of the Same Day Delivery service, including the delivery charge, at any time and without notice.
8.1 A standard (from next day) Click & Collect Groceries service is available at selected U Pauliny stores. Customers whose UK postcode and registered address is within the geographical region of the service will be able to choose Click & Collect on the 'Delivery' page.
8.2 The service is available for online grocery orders only and collection slots are subject to availability. Operating times vary by location. Available slots may be seen up to 21 days in advance. Log in to see the collection slots available at that location.
8.3 There is no minimum order value on any Click & Collect Groceries Order and standard collection on a basket of £40 or more is free. There is a charge of £3 on all orders under £40.
8.4 The standard Click & Collect service is available for orders placed before 8 pm on the day before collection. All collection slots are subject to availability. You can amend your order until 8 pm on the day before collection. You must check out again to save any changes and to reserve your collection time. The total shopping bill will be deducted from the nominated card on the day of collection. If you wish to cancel your order after 8 pm on the day before collection please ring our contact centre on 1382 224420.
8.5 Click & Collect Groceries are picked on the day of collection and stored at the temperature appropriate to that food until you arrive. If you also use our Online Grocery home delivery service the range of available groceries may vary. Our stock levels vary throughout the day and it is possible that a substituted item may be available in store.
8.6 Your Click & Collect order will be available for collection at your chosen collection time in the shop U Pauliny. Your shopping will be pre-packed in crates which must be unpacked into your own shopping bags for transport.
8.7 A limited number of collection slots are available during each 1 hour collection slot. If you arrive early to collect your order you may collect it if it is available. If your order is not yet available for collection we may ask you to wait or to return at the agreed collection time. Occasionally there may be a queue at your collection point if several customers arrive at the same time to collect their order. Our colleagues will fulfil all orders as quickly as possible. In some locations our Click & Collect service is not available for a limited period each day for replenishment purposes.
8.8 We cannot guarantee the availability of car parking spaces at your chosen Click & Collect Groceries location. Car parking charges may apply and use of our car parks is subject to their Terms and Conditions.
8.9 To collect your order please bring one of the following:
8.10 Our Click & Collect service does not include a detailed check of your shopping. However, if you have any queries, please call us on 1382 224420 after your collection has taken place.
8.11 We reserve the right to cancel your order, return your order to store and refund your payment if you do not collect it within a reasonable time. All uncollected orders will be returned to store at the end of the Click & Collect trading hours each day. Times vary by location. Orders will remain available for collection in-store until the store is closed that day. Thereafter, if not collected, your order will be cancelled.
8.12 We will make every effort to ensure your order is available for collection at your collection time but we cannot accept liability if the service is limited or unavailable due to operational reasons or circumstances beyond our control.
8.13 U Pauliny reserves the right to amend or terminate the availability of the Click & Collect Groceries service, including the collection charge, at any time and without notice.
9.1 The Same Day Click & Collect service is available at a limited number of U Pauliny stores.
9.2 The service is available for online grocery orders only and collection slots are subject to availability. Available slots may be seen on the same day only.
9.3 There is no minimum order value on Same Day Click & Collect Grocery orders. There is a charge of £6 for Same Day Click & Collect orders under £40 and a charge of £2 for Same Day collection on a basket of £40 or more.
9.4 There is no collection charge for Same Day Click & Collect orders over £100 booked for collection on Monday to Thursday after 2 pm.
9.5 The Same Day Click & Collect service is available for orders placed before 12pm (midday) on the day of collection. Same Day Click & Collect slots are available from 3 pm. A limited number of Same Day collection slots are available and all slots are subject to availability.
9.6 You can amend your order until 12pm (midday) on the day of collection. You must check out again to save any changes and to reserve your slot. The total shopping bill will be deducted from the nominated card on the day of collection. If you wish to cancel your order after 12pm (midday) on the day of collection please ring our contact centre on 1382 224420.
9.7 Click & Collect Groceries are picked on the day of collection and stored at the temperature appropriate to that food until you arrive. If you also use our Online Grocery home delivery service the range of available groceries may vary. Our stock levels vary throughout the day and it is possible that a substituted item may be available in store.
9.8 Your Click & Collect order will be available for collection at your chosen collection time from shop U Pauliny. Your shopping will be pre-packed in crates which must be unpacked into your own shopping bags for transport.
9.9 A limited number of collection slots are available during each 1 hour collection slot. If you arrive early to collect your order you may collect it if it is available. If your order is not yet available for collection we may ask you to wait or to return at the agreed collection time. Occasionally there may be a queue at your collection point if several customers arrive at the same time to collect their order. Our colleagues will fulfil all orders as quickly as possible. In some locations our Click & Collect service is not available for a limited period each day for replenishment purposes.
9.10 We cannot guarantee the availability of car parking spaces at your chosen Click & Collect Groceries location. Car parking charges may apply and use of our car parks is subject to their Terms and Conditions.
9.11 To collect your order please bring one of the following:
9.12 Our Click & Collect service does not include a detailed check of your shopping. However, if you have any queries, please call us on 1382 224420 after your collection has taken place.
9.13 We reserve the right to cancel your order, return your order to store and refund your payment if you do not collect it within a reasonable time. All uncollected orders will be returned to store at the end of the Click & Collect trading hours each day. Times vary by location. Orders will remain available for collection in-store until the store is closed that day. Thereafter, if not collected, your order will be cancelled.
9.14 We will make every effort to ensure your order is available for collection at your collection time but we cannot accept liability if the service is limited or unavailable due to operational reasons or circumstances beyond our control.
9.15 U Pauliny reserves the right to amend or terminate the availability of the Same Day Click & Collect Groceries service, including the collection charge, at any time and without notice.
10.1 Subject to 10.3 below, there is a £35 minimum order value on any grocery delivery order. Orders will be charged a delivery fee which will vary according to the delivery slot you choose. Standard delivery orders under £40 will be charged a maximum delivery fee of £10. Same Day (where available), delivery orders under £40 will be charged a maximum delivery fee of £9.
10.2 There is no delivery or collection charge for orders over £100 booked for standard or same day delivery or Click & Collect on Monday to Thursday after 5 pm.
10.3 From time to time we may conduct delivery or collection trials. As part of these trials, delivery or collection charges may vary from our normal charges. The online 'Delivery' page will show the charges that will apply according to the delivery or collection date, your chosen slot and value of your shopping.
10.4 Delivery and collection times are subject to availability.
10.5 U Pauliny reserves the right to withdraw this offer at any time.
12.1 Changes to your standard (from next day) delivery or Click & Collect order may be made up until 8 pm on the day before delivery. Orders can only be canceled via our website and not by email.
12.2 Changes to your Same Day delivery or Click & Collect order may be made up until 12pm (midday) on the day of delivery or collection. Orders can only be cancelled via our website and not by email.
12.3 In Scotland only, alcohol may not be delivered or collected before 10 am. If you have booked a slot for delivery or collection in Scotland before 10 am you will not be able to add alcohol to your basket. All alternative delivery slots are subject to availability.
12.4 Should adverse weather conditions or any other event outside our reasonable control result in a later or cancelled delivery or collection, we will contact you as soon as possible to re-schedule. All alternative delivery or collection dates are subject to availability. We make every effort to deliver goods within the estimated timescales, however, delays are occasionally inevitable due to unforeseen factors. U Pauliny shall be under no liability for any delay or failure to deliver within the estimated timescales.
13.1 We will deliver to the Dundee and surrounding area address specified by you when you checkout your grocery delivery order. If you amend delivery details at checkout you will need to re-book a delivery slot. You may subsequently amend delivery details via ‘my account’.
13.2 We reserve the right to restrict or refuse delivery requests in certain areas at any time and without notice. We will not supply or deliver to shipping agents or to agents who sell on our goods to third parties
13.3 You or someone aged 18 or over on your behalf must be available to receive and inspect the delivery. Under no circumstances will goods be left unattended.
13.4 We operate a ‘Think 25’ policy. If the person receiving the goods looks under 25 we will request proof of age. We may retain the goods if proof of age or an alternative adult is not available.
14.1 We will always deliver to the front door of your house or at least to the communal entrance to your block of flats. Our drivers may also deliver beyond your threshold as well if invited to do so and it is safe for them too. Please see our “Delivery” information section for further details.
14.2 Our delivery service does not include a detailed check of your shopping. However, if you have any queries, please call us on 1382 224420 after your delivery has taken place.
14.3 If your delivery is to a work address, we will always deliver to the ground floor communal entrance of your business’ building then contact you to meet our driver. We reserve the right to return your order to our store if you do not come to collect your order within a reasonable time. In this instance, we reserve the right to charge for any re-delivery.
15.1 If you are out for the time of your scheduled delivery, or are unable to meet our driver in your workplace within a reasonable time, we reserve the right to return your order to our store and to charge a delivery charge for re-delivery.
15.2 If you have not contacted us on 1382 224420 within 24 hours to rearrange a failed delivery, the order will be cancelled and refunded and we may retain the delivery fee.
16.1 If whilst inspecting the goods at the time of delivery or collection, you identify goods you do not want, you are free to decline any product for any reason (including the price). You can return them to the driver and ask him or her to take them away.
16.2 Any goods you return to our driver will be automatically refunded in cash or to the credit or debit card used to make the payment and shown as a refund on the next payment card statement. Refunds take up to 3-5 working days to reach your account.
16.3 After the driver has left, or you have collected the goods, you have the right, except for the excluded items listed in Term 16.6 below, to return goods and/or faulty goods in accordance with U Pauliny shop returns policy.
16.4 Goods not returned to our driver at the time of delivery or collection should be returned by you at your expense with your receipt or other proof of purchase to any convenient U Pauliny shop within 30 days in the original packaging in a saleable condition. We regret we are unable to accept returns by post.
16.5 Our returns policy is in addition to your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These Regulations permit you to notify us you wish to return goods within 14 days following the date of delivery and to return them within a further 14 days. Your statutory rights are not affected.
16.6 Unless of poor quality, faulty or handed to the driver at the time of delivery or collection, it is not possible to return baby food and milk, goods which are liable to deteriorate or expire rapidly including frozen or perishable food, drink or flowers, CDs, DVDs, audio or visual software where the seal has been broken, newspapers and magazines. We cannot accept responsibility for items damaged after delivery to a UK address.
16.7 Any refund due will be credited to the purchaser’s card within 3-5 working days. Any delivery charge will be refunded only where the entire order may be returned (for example, does not include perishable food) and the entire order is returned within 30 days. If returned items were part of a promotional offer or vouchers were used, the amount refunded may be reduced.
17.1 In accordance with our commitment to reducing plastic packaging, from 1 October 2019 we will no longer offer carrier bags for grocery delivery or Click & Collect orders. Your order will be provided in crates which must be unpacked and returned to U Pauliny at the time of delivery/collection. Our drivers cannot leave our crates with you for any reason.
17.2 The carrier bag charge was introduced by the Welsh, Northern Ireland, Scottish and English Governments. Further information about the Carrier Bag charge can be found in our Help section. Further information about the Carrier Bag charge can be found in our Help section.
18.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
18.2 Subject to 18.1, U Pauliny will use reasonable endeavours to verify the accuracy of any information on the website but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. U Pauliny will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the website.
18.3 Subject to 18.1 above, and except for the remedies set out at Term 16 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law. Your statutory rights are not affected.
18.4 Subject to 18.1above, U Pauliny will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
18.5 Notwithstanding the above, subject to Section 18.1, U Pauliny total liability (whether in contract, tort or otherwise) for loss or damage shall, in any event, be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
18.6 This Term 18 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
18.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
19.1 By registering with our grocery service, you accept that your email address may be used to send you service messages and, where we have your permission, marketing. Customers wishing to change this can do so by visiting the ‘Preferences’ area in ‘My Account’. U Pauliny will use your mobile phone number (if you have provided one) to send you a reminder of your grocery delivery slot time, to advise you about substitutions and occasionally to contact you about your shopping order (including for market research purposes) and, where we have your permission, to send you marketing.
19.2 Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
19.3 If any part of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
19.4 These Terms and Conditions and the documents produced in accordance with it comprise the entire agreement between you and U Pauliny regarding each grocery order which concludes in a contract. British law is the governing law of each contract.
19.5 U Pauliny reserves the right to alter or withdraw the grocery service at any time, to refuse the service to any customer and to amend these Terms and Conditions and the 'Help' section of this Website. If we make any changes to these terms, we will let you know as soon as possible by posting the changes on our Website and updating the date below.
19.6 These terms and conditions were last updated on 17 November 2022.
19.7 We suggest that you print off a copy of these Terms and Conditions for your future reference.
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